POLICY PRIVACY

Aviso de privacidad y protección de datos personales

Notice of privacy and protection of personal data

Ediciones RVG S.A. de C.V. is responsible for the use and protection of your personal data.

Your personal data will be used to provide you with the service of:

 

Shipment of merchandise

Therefore, we clarify the following:

1. We only collect personal information with prior notice and consent.
2. The information will be used exclusively within the website and to formalize and manage your payments.
3. When purchasing a product on our site, the data requested for shipping will be used only for the processing and management of the individual sale.

Terms and conditions of purchase
Payment Methods
• Credit and debit cards
• PayPal

Delivery time
The delivery time is set by the courier company and depends on the destination of the package. The courier company must meet its commitment to delivery times.

The delivery period starts from the moment the customer receives the product shipping confirmation by email. The courier company may adjust the delivery time based on the shipping address. Problems in the delivery process must be settled between the buyer and the courier company.

If the customer does not receive our products or they are damaged upon arrival, it will be the customer who must notify Ediciones RVG S.A. de C.V. with an email to compras@ed-argonautica.com and include the order and tracking numbers and photographs of the damaged product. The client has 15 days to report the issue.

Shipping costs
There is a $5.00 USD fix rate for every shipment.

Availability and prices
• Prices and availability of products may change with prior notice.
• If a product is added to the shopping cart and it is not available, you will receive a notification. If this has already been collected, a credit will be generated or you will receive a refund.
• If there are any additional problems, please write to compras@ed-argonautica.com to let us know about the issue.

Returns
The customer may request a return of the product within 15 calendar days after delivery and only if it has printing defects such as blank sheets, wrongly numbered pages, blurred ink, etc., or any other defect that makes it impossible to read.

If this happens, please send and email to compras@ed-argonautica.com specifying the problem and requesting its return or replacement.

Ediciones RVG S.A. de C.V. will not accept returns due to customer errors when ordering.

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